People, hear me roar! Window Depot is EXCELLENT! First, this is adding to my first review, written in March, when I met Clay, the frontline salesperson and he was so wonderful that I told him, " I don't need any other bids. I want you!" Today, Donovan and Billy, 2 of the 5 person Dream Team, THE INSTALLERS, installed my new slider window in my bedroom, which had been broken for several years; after ice hail storm, screen ruined and window cracked. Clay was so great he made me realize to "just do it," finally, after being worried about finding the right company. How many times are the frontline salespeople great but the installers for anything, are not? As soon as Donovan came to the door with Billy, I exhaled! He and Billy, not only installed my new window perfectly, but they CLEANED UP BEAUTIFULLY! And, as important as that, Chris, a manager at the office, received my REQUESTS VIA Clay, and my gosh, Lead team member Donnie and Billy, did all of them with my not having to tell them anything: booties(wore mine which I prefer), cover floor, carpet, no cologne or smoke smell, tarp under window outside to catch any glass, parking in the right place (only 1 truck too) so my HOA wouldn't scream and whatever else I requested, they did. It was unreal! I was worried for nothing! And here is the another "greatest" moment. A mistake was made re my new storm door and THEY CAUGHT IT BEFORE THE INSTALL! I was crying over that! They could have gone on and installed and I would have just figured that I am a dummy imagining this or that, and never would have known. And, Chris, called me to apologize. How often does that happen? Donovan called Clay, Clay called Chris right away and the new door is already on order and Faith, (#5 in dream team) already scheduled me. Everyone sweet, sincere, compassionate, and really cares about customer service and perfection and I mean down to the finishing beautifully of the window from the seal to the this and the that, on inside and as gorgeous on the outside. Oh, BTW, Donavon is funny and I am exhausted from laughing. And, my recycle bin blew over and sweet Billy jumped to the rescue to pick up all the junk before I could even get there. "Oh, that's ok. No problem." Oh, and the price is RIGHT!! It was within my budget so the value is priceless when you get the service! In this day and time, with so much out of our control, today I was treated like a human being with real concern about making me happy! Window Depot, Thank you so much. It starts at the top so the owners must be good people too! I assume good pay and benefits to have such fine people, with great work ethic, working for them. I love you, Window Depot!